privacy-policy

Our Commitment to Your Privacy

At Parceleum International Courier, we take your privacy seriously. This document outlines how we collect, process, and safeguard your personal information when you use our courier booking, cargo dispatch, and online tracking services.

1. Information We Collect

To facilitate fast and accurate parcel deliveries across international destinations, we collect the following essential data:

• Sender & Recipient Details: Full name, physical delivery address, email address, and contact phone numbers.
• Shipment Data: Package dimensions, weight, customs declaration descriptions, and declared parcel valuation.
• Tracking & Technical Data: IP addresses, device identifiers, and browser cookies collected during online tracking queries.

2. How We Use Your Information

• To process courier pickups, route air and ocean cargo, and execute doorstep deliveries.
• To generate automated SMS and Email shipment status notifications and live tracking alerts.
• To satisfy mandatory customs inspection, duty assessment, and international shipping clearance laws.
• To provide responsive customer support and resolve billing or delivery inquiries.

3. Third-Party Partners & Carrier Networks

We partner with world-leading courier networks (including DHL, FedEx, UPS, Aramex, and maritime freight operators) to complete international line hauls. Your shipment details are securely transmitted to these carriers solely for transit and customs compliance. We NEVER sell or rent your personal information to third-party advertisers.

4. Data Security & Storage

We implement SSL encryption, secure database firewalls, and restricted administrative access to safeguard your data. Shipping records are retained in compliance with international commercial regulations.